The French leader in private concierge services since 2008, John Paul has become an expert in Premium customer relations by offering its white label service to companies. With more than 300 employees worldwide, including 200 in France, John Paul is constantly seeking to exceed every expectation of its members, through knowledge of the customer and anticipation of their needs.

With more than 15 nationalities of concierges and a global network of privileged partners, John Paul is able to ensure the same quality of service everywhere in the world, through its 8 subsidiaries, present in 8 countries.

In addition to the expertise of its employees, John Paul's know-how is also based on technological tools, designed specifically to meet the requirements of the business. A total of 15 employees are dedicated to the information system and innovative tools to enable John Paul to create a personalised and close relationship with its members.

Issue

With a growth of more than 100 % over the last three years, John Paul's technological tools were no longer adapted to meet the needs of the company and its customers, in terms of service quality and follow-up. John Paul's positioning is closely linked to technology and its ability to offer excellent and personalised service, especially in an international business.

Solution / Implementation

In the first quarter of 2014, in order to support the internationalisation and development of John Paul, two main projects emerged: - the implementation of a Dynamics NAV ERP, via Cloud Azure, a powerful solution designed for international use and - the implementation of Office 365, for optimised information sharing and better collaboration.

After a call for tenders in the summer of 2014, John Paul chose the integrator Jalix. From the beginning of the 2014 school year, Jalix set up a precise timetable for the successful integration of the two Microsoft solutions.

Configured in SaaS mode, Dynamics NAV ERP has enabled John Paul to link its CRM tool to Microsoft's tool to give it complete visibility in real time of its sales, accounting and financial situation.

Advantages and benefits

In production since the last quarter of 2014, these tools allow John Paul to both have an agile information system and to combine its know-how with technological performance, with the aim of offering the best possible customer relations service, everywhere in the world.

Dynamics NAV provides John Paul with visibility into analytical details that enable him to work on controlling, including summary tools and the ability to easily implement complementary Excel files.

" Thanks to Microsoft ERP, we have all the elements we need, more easily and quickly accessible than before. Jalix's expertise in the solution allowed us to save time so that we could quickly get to grips with it. "explains Fabien Dawidowicz, Finance and HR Director of John Paul. " However, as the possibilities of the tool are numerous, we are not yet totally autonomous and the assistance and quality of Jalix's daily follow-up are precious to us ".

Dynamics NAV, coupled with John Paul's CRM, enables the automatic centralisation of invoicing data and thus facilitates the management of several hundred monthly flows linked to the concierge activity. The medium-term objective is to connect all of the group's entities (currently eight on four continents) on the same platform, and thus to collect, integrate and centralise all member information in real time in order to offer its clients the most efficient tailor-made concierge service and financial management.

" Deployed throughout the group, our CRM allows us to manage our marketing campaigns, to carry out affinity and behavioural profiling and to analyse the results of our privileges programme in order to create, maintain and optimise the relationship with our members. Dynamics Nav will allow us to extend this chain of services to the payment process by integrating perfectly with our tools and processes in all our entities. "complete David Amsellem, Chairman of John Paul.

Used by all employees, Office 365 provides the best collaboration tools in terms of messaging and collaborative portal.

" This tool enables collaborative customer management, allows employees to access their email from anywhere, while providing them with the ability to securely share their files. Office 365 is truly the tool that has allowed us to maintain our agility in a phase of sustained growth and development "explains David Amsellem, Chairman of John Paul.

Thanks to Jalix's expertise, the leader in private concierge services has benefited from a global support package that takes into account the hosting of applications and the integration of business tools.

In 2015, John Paul plans to continue strengthening its technological tools with the deployment of Lync instant messaging and the OneDrive cloud storage solution. In late 2015, early 2016, the leading private concierge company also aims to link its banking network to Microsoft Dynamics NAV and the dematerialisation of its purchasing.

About Jalix (@JalixServices)

Founded in 2006, Jalix is an integrator and consultant specialising in the fields of infrastructure, ERP, CRM, BI and project management. It addresses the needs of SMEs in terms of audit/diagnosis, strategic consulting, development, implementation, training, migration and management, as well as complete or partial outsourcing of the information system. This comprehensive offer, reinforced by various partnerships, enables Jalix to be the preferred partner for SMEs in the management of their IS: virtualisation, storage, IS relocation, global security policy, backup plan and implementation of DRP.

L’article Le système d’information de John Paul devient agile grâce aux outils Microsoft et à l’expertise de Jalix est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.

The DOMETIC Group chose Jalix's after-sales service management solution, based on Microsoft Dynamics CRM 2013, at the beginning of 2014, to deploy it simultaneously in 25 European countries from November 2014.

Now, a Dometic customer can be assisted anywhere in Europe in the same way and, most importantly, regardless of the country where the breakdown occurs, the service providers have access to all customer and product information.

This DCS project for Dometic Claim System is a real plus for DOMETIC, both in terms of the fluidity of internal management of requests and incidents, but above all it is a real plus for DOMETIC customers.

L’article Jalix déploie Microsoft Dynamics CRM dans 25 pays en europe pour le Groupe DOMETIC est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.

Patrick Charlier - Administrative and Financial Manager, Cutera France

Some companies are launching in Asia from France. Others are doing the same... by setting up in France from abroad. What they all have in common is that they are taking advantage of the facilities offered by the Cloud to enable these developments far from their historical homeland.

Who are Cutera and Cutera France?

Cutera is an American specialist in lasers for medical use, particularly in the fields of dermatology and aesthetics. This is a very specialised and innovative universe, in which only a few companies are positioned and where all practitioners carefully compare the quality of competing products. This closed environment means that there is a strong dynamic to attack new specialities, such as tattoo removal - until now anecdotal - and new national markets. Historically, Cutera relied on resellers to ensure its presence throughout the world. More recently, in France and Japan, the company has decided to create real subsidiaries. The objective is to have an excellent reactivity, a more specialized presence and a strong capacity of adaptation. In France alone, it is necessary to ensure the company's ability to act at no less than 60 professional events each year. Initially created with just one person, Cutera France has grown rapidly and now employs 10 people with varied profiles(1).

What makes you different from other French SMEs?

Cutera's subsidiary strategy is to develop local activities and recruitment. The challenge is not so different from that of French companies that take advantage of their digital evolution to set up internationally. The aim is to be able to support strong growth in activities. In this respect, we are faced with the same constraints as other SMEs: resources, time, equipment, etc. Until I was recruited in November 2013, accounting matters were also assigned to an external firm, as many small French companies do. The main difference for Cutera France is that our links with the US are extremely strong. For example, we do not have a French general manager / subsidiary director, unlike many subsidiaries. Similarly, I report directly to the CFO who is based in Brisbane, California. So we have to combine our day-to-day reality as an SME with the monitoring and expectations of a much larger structure, listed on the Nasdaq since 2004... and distant.

Is this where the Cloud comes in?

With our direct management entirely based in the United States, the Cloud is indeed a key to ensuring our growth. Controlling the development of an activity abroad requires, among other things, permanent and very precise monitoring and reporting. This made outsourcing accounting very difficult.

How have you changed in concrete terms?

I was recruited to take over the administrative, accounting and financial aspects. Our main challenge, always from the perspective of a growing SME, was to move quickly. The pressure to transform our day-to-day operations was very high: we had to take over the accounts and set up our new link with the United States, and the ad-hoc management tool, between January and February 2014. Most of the ERPs did not cover our cost accounting needs accurately enough and others were really too heavy and imposing for our dynamics. The Cloud approach with Microsoft Dynamics NAV provided by Jalix, allowed us to settle the matter in less than a month.

Was an "express" deployment the only issue?

The nature of our management, as an SME with links to California, brought many other issues. First of all, we needed a multilingual approach for our tool, with an automatic "translation" of French accounting specificities into elements that could be taken into account by an American financial director. All this while remaining very simple to use, to support daily monitoring. The tool also had to be able to combine the French chart of accounts with the US GAAP accounts. In this respect, the Cloud challenge was also to be able to overcome the time difference (9 hours with the West Coast of the United States) which usually hinders communication by telephone and e-mail between remote employees. My Controller Europe and Japan can consult NAV in English and get answers during her day.
Finally, in a very pragmatic way for our development, the Cloud frees us from everything related to back-up, servers and maintenance in our premises in Lieusaint (Seine-et-Marne). It's a real facilitator for an SME of our size: our IT staff can devote themselves to more important tasks. The company continued the process by unveiling, a quarter later, a storage and sharing function also in the Cloud.

What about your daily work?

The usage is completely transparent: I have a laptop and just need an internet connection to do my work. This has been a great source of comfort in the months since I arrived, when I often had to work from home as well. Even today, it is easy for me to start my day very early from home, then take my children to school or to the leisure centre, before joining the company. It's a great flexibility for a small company like ours. The person in charge of preparing customer invoices in NAV also has this flexibility through the cloud: urgent customer invoices can be done without being in the office at the same time. All of these advantages appealed to both Cutera US and Cutera France. Our search for software/vendor lasted from mid-November to mid-February, only the month of January had to be processed twice, in the old software of the accounting firm in Paris La Défense and in Microsoft Dynamics NAV, through Jalix. If we had had to do the same, 5 or 10 years ago, without the Cloud, we would have had to do at least twice as much work, extend the implementation time, perhaps work with two software packages in parallel, choose and install a specific server for backups... And between the research and the deployment of the tool itself, I think that at least a year would have passed in the end.

(1) 3 technical profiles, 1 French sales manager, 3 sales representatives, 1 maintenance / sales administration assistant, 1 marketing manager and 1 administrative and financial manager.

CUTERA FRANCE
Activity: Cutera France is a subsidiary of the specialist in lasers for medical use, Cutera. Created in 1998, it ensures the presence of the worldwide brand on the French market and among dermatology and aesthetic professionals.
Staff: 10 employees
Turnover: €3 million (2013)
Source : Cutera FranceAZURE

L’article CUTERA France – Dynamics NAV sur Azure est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.

The French manufacturer of anti-theft banknote neutralisation systems (SANBB), whose business was hampered by solutions developed internally and empirically, decided to adopt market software packages. By opting for Dynamics NAV and Dynamics CRM, the company chose a long-term solution capable of supporting its growth and providing the visibility it needed to manage its performance.

Testimonial

When IT tools become such a headache that they take precedence over the service they are supposed to provide, it is time to wipe the slate clean. With this in mind, Oberthur Cash Protection decided to abandon its existing development in favour of an ERP and CRM system on the market. This was a major change for the company, which also wanted to take the opportunity to review its processes and improve its performance.

The need: to gain flexibility and reliability
Oberthur Cash Protection is a pioneer in the manufacture of intelligent cash protection systems and security solutions for cash transport, ATMs and retail outlets worldwide. It is also the inventor of one of the first intelligent banknote neutralisation systems (IBNS), whose ink renders stolen notes unusable. The 66-strong company devotes one third of its resources to research and development to maintain its technological lead, and another third to after-sales service to manage the installed base. " We need efficient IT tools to monitor our customers' equipment - over 60,000 systemsexplains Jamal Chourak, Management Controller. At the same time, they must be flexible enough to allow us to integrate the three to four new products we release each year ".

The company's tools, developed internally as needs arose, gradually became a pile of functions without coherence. As a result, they slowed down activities and were sometimes even a source of error. " We were spending far too much time trying to figure out what the software did. The departure of someone who had knowledge of the software tools often left us in the lurchcontinues Jamal Chourak. Integrating a new product into the system sometimes took us months. We needed clarity, data reliability, consistent processes and above all responsiveness ".

" We are more efficient at all levels. For example, we have saved 2 to 3 days on invoicing, simply by making the information more available and more accessible ".
Jamal Chourak, Controller

The solution: Microsoft Dynamics NAV and Dynamics CRM
Oberthur Cash Protection therefore launched a call for tenders for a solution covering production and purchasing monitoring, stock management, sales and customer service administration and commercial management. The company worked with several integrators on different solutions on the market before selecting Dynamics NAV and Dynamics CRM, implemented by partner Jalix Services, an ERP and CRM specialist.

Accustomed to Microsoft environments (office automation and servers), Oberthur Cash Protection has favoured consistency, but not only, as Yann Marques, the company's IT Manager, explains: " Of course, the excellent ergonomics and integration with our existing system played a role in our choice, but Dynamics CRM was also the most effective solution for monitoring the installed base of equipment, particularly in terms of managing the lifecycle of the material ".

The implementation took about ten months, during which time Oberthur Cash Protection worked as much on its organisation as on the actual implementation. " We took advantage of the project to structure ourselves and modernise the company's operations by exploiting the expertise present in Microsoft's solutions "says Yann Marques. Four of the ten months were devoted to workshops with key users to clearly identify the expectations of each department.

In order to optimise the reliability of its processes and data, the company has chosen an architecture based on a single database. Potentially bidirectional, the connector between Dynamics NAV and Dynamics CRM only works in one direction at Oberthur Cash Protection for reasons clearly identified by the CIO: " we wanted to avoid the trap of duplicating the same customer in both environments and thus finding ourselves once again faced with problems of inconsistency. This is why the CRM is subject to the ERP, any creation in the latter automatically giving rise to an update in the CRM system ".

Benefits: better management of the activity, organisational gains
The project, which was completed a few months ago, has satisfied all Oberthur Cash Protection employees, especially the mobile technicians, who now have access to the information they need in the field and can update their fleet monitoring by connecting to the system remotely. " Previously, they had to send paper reports by mailsays Jamal Chourak. This means that we are now much more responsive, with technicians and customer service working hand in hand. We are also more efficient at all levels. For example, we have saved 2 to 3 days on invoicing, simply because today the information is available and easily accessible ".

Oberthur Cash Protection also no longer wastes time tracking down opaque movements to try to understand their nature. The company has also gained in flexibility: its new products are integrated into the system in real time, with no need to change the existing system. " In short, the IT tool has regained its place as a support tool, enabling us to industrialise our management to achieve better steering of the company "concludes Jamal Chourak

Management controller

Issue

• Replace the existing in-house management system with a market ERP and CRM system, including a review of existing processes to modernise them
• Having a sufficiently flexible system, capable of adapting to the pace of change in society
• Make data more reliable with clear processes and gain visibility on steering.

Benefits

• Harmonisation of processes
• Time savings on invoicing
• Uniqueness and centralisation of information
• Optimisation of the monitoring of the installed base of equipment
• Scalability of the solution

L’article Oberthur Cash Protection adopte Microsoft Dynamics NAV et CRM est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.

Issue

Following the retirement of the director of information systems with whom L'Atelier des Chefs worked until 2011, François Bergerault, who wished to continue outsourcing his IS, launched a call for tenders for the management and maintenance of his IS before the summer of 2011. With this new partner, L'Atelier des Chefs also wanted to benefit from visibility on the various projects to be implemented, in addition to daily support and user assistance. In addition to its needs in terms of management, L'Atelier des Chefs, which saw its activity grow in 2011, wanted to have budget monitoring and forecasting. Through this consultation, L'Atelier des Chefs wanted to keep a single contact for the IT part.

Solution / Implementation

Since September 2011, Jalix has taken over the management of the information system of the Atelier des Chefs by taking care of the maintenance of the 100 PCs and the 2 servers in order to ensure the proper functioning of the information system, to solve any problems and to manage the user support. A set of tools and applications make up the Atelier des Chefs' information system, with mainly: a Cegid ERP, directly managed by the editor, a website hosted by NBS (including a booking tool and a back office) and linked to the ERP, which allows the Atelier des Chefs to do CRM. For its activity dedicated to companies and professionals, L'Atelier des Chefs also has a document management software.

Advantages and benefits

Jalix was consulted for the choice of the host and participated in the organisation of an audit for the "web development" part, which is now provided by the company SOON. Jalix intervenes on the flows between the various bricks, only in the capacity of "council". Jalix manages the network architecture with the developer of the Atelier des Chefs, in terms of security and backup. Jalix also accompanies the Atelier des Chefs on important projects with the drafting of specifications and a set of recommendations. Currently, a project is under consideration: the migration of the messaging system to the Cloud.

L’article L’Atelier des Chefs externalise la gestion de son système d’information avec Jalix est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.

Issue

As a subsidiary of the Swedish holding company, Dometic France has its own information system, which currently comprises 60 workstations, 8 physical servers and 3 virtual servers. Since 2004, until the end of 2009, Dometic used an external consultant to manage its information system three days a week, but the company has gradually grown from 20 to 50 users.

During 2009, Dometic's outsourcing needs evolved and the external consultant did not have the structure and service offering required to manage Dometic's IT and support the company's development. At the end of 2009, Dometic launched a consultation with several companies including Jalix. On the basis of the information provided, each of the companies consulted was asked to present a first level master plan for the short, medium and long term and to present the technical and methodological approach and the areas of progress envisaged.

Solution / Implementation

Since June 2009 and within the framework of a renewable 3-year contract, Jalix has been in charge of the complete outsourcing of Dometic France's information system. This contract was defined according to the possible evolution of the number of users and Jalix has formalised its strong commitment by defining a service level agreement (SLA) for the defined scope. Compliance with this commitment is monitored quarterly through a number of indicators and a steering committee with Dometic management.

The elements of this scope include: office automation (fixed and mobile workstations, printers, tools) - management of hardware purchases and licences (hard and soft) - data backup - messaging - telephony - security - databases - servers - workstations - network infrastructure and mobility (iPhone management), as well as the management of business applications (CRM & ERP) from the publisher Microsoft, of which Jalix is a Silver partner.

For each of these elements of the outsourcing perimeter, Jalix studies Dometic's needs before submitting its recommendations and then deploying the selected solutions, always having obtained Dometic's prior approval. A monthly meeting and a quarterly steering committee are used to monitor the progress of the projects.

Advantages and benefits

In terms of data backup, Jalix ensures daily, weekly and monthly backups on magnetic tapes and has defined a more global Business Continuity Plan (BCP).

For telephony, Jalix chose to upgrade Dometic's existing Alcatel PABX solution to an ISI-COM call centre solution in order to avoid losing calls and to obtain statistics on peak activity by department. Finally, a digital fax solution was implemented.

In 2011, Jalix also reviewed all of Dometic's workstations by selecting an HP offer and standardised the printer fleet in order to optimise consumables. This industrialisation and standardisation of the workstation management processes has made it possible to reduce maintenance costs while offering a better service (fewer breakdowns) and guaranteeing great flexibility (a fully configured PC can be replaced in just a few hours).

For all of these actions, Jalix works closely with the IT department of the Dometic Group, based in Sweden, and the teams meet at least twice a year.

During these meetings, the projects included in the outsourcing contract are discussed, as well as additional projects, which are implemented according to the available budget.

In the course of 2011, the integrator and consultant Jalix implemented the dematerialisation of Dometic's invoices with the Medius software.

This is also how Jalix has developed an interface with the Microsoft Dynamics AX2009 ERP to allow Dometic teams to automatically access
references and product information in the CRM database.

In 2011, Dometic also turned its attention to the health sector with the development of a range specifically dedicated to the medical sector. Jalix is now in charge of the support and deployment of software solutions that allow the control and monitoring of Dometic's medical equipment (centralisation of temperature sensors for example). Dometic's end customers in the healthcare sector now have a customer service department managed by Jalix.

During 2012, several projects should see the light of day: the development of a "second choice" website for managing product returns from customers. Jalix is also working on the launch of two web portals: one for warranty claims for approved workshops, the other for B-to-B resellers for stock management, order tracking and customer account management.

Jalix, Dometic's long-standing partner for the deployment of the company's ERP and CRM tools, will also be responsible for the migration to Microsoft Dynamics CRM 2011.

L’article Dometic France maîtrise ses coûts grâce à l’infogérance de son système d’information par Jalix est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.