It is clear that within the range of strategies available to management to strengthen their market position, the revision of application and infrastructure foundations is a necessary lever to support this process, to gain in agility but also in efficiency. However, the statistics on the success of IT projects are discouraging, even though organisations have gained a great deal of experience over the years. There is still much room for improvement and the promise of more agile technologies is not always borne out in terms of time and budget. To guarantee the success of projects, our most successful experiences remind us that it is essential to respect several principles from the study phase which will evaluate the options
available: involve stakeholders in the decision-making process; immediately project operational ambitions; focus the analysis on business, sectoral and organisational specificities; assess the adherence between organisations and systems; define the technical and functional requirements of the target solution; clarify and share selection criteria; identify solutions that meet the requirements and limit specific developments as much as possible, in order to guarantee adaptability over time.
But choosing the next software foundation is a decision that requires resources and a schedule that is sometimes incompatible with the need to transform rapidly. to these difficulties must obviously be added the mastery of business processes that are anchored in user habits, generating obstacles to change and
making it difficult to set up more transversal organisations.

JALIX proposes a three-step approach including audit, diagnosis, specifications and animation of the editor consultation, which can be revised according to the first decision milestones. This is presented to us by Cédric Ternois, Founder and President. In a few words, how does JALIX respond to the challenges of its customers with this flash diagnostic offer?

L’article JALIX Insight – Les premières briques de grands projets est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.

The French manufacturer of anti-theft banknote neutralisation systems (SANBB), whose business was hampered by solutions developed internally and empirically, decided to adopt market software packages. By opting for Dynamics NAV and Dynamics CRM, the company chose a long-term solution capable of supporting its growth and providing the visibility it needed to manage its performance.

Testimonial

When IT tools become such a headache that they take precedence over the service they are supposed to provide, it is time to wipe the slate clean. With this in mind, Oberthur Cash Protection decided to abandon its existing development in favour of an ERP and CRM system on the market. This was a major change for the company, which also wanted to take the opportunity to review its processes and improve its performance.

The need: to gain flexibility and reliability
Oberthur Cash Protection is a pioneer in the manufacture of intelligent cash protection systems and security solutions for cash transport, ATMs and retail outlets worldwide. It is also the inventor of one of the first intelligent banknote neutralisation systems (IBNS), whose ink renders stolen notes unusable. The 66-strong company devotes one third of its resources to research and development to maintain its technological lead, and another third to after-sales service to manage the installed base. " We need efficient IT tools to monitor our customers' equipment - over 60,000 systemsexplains Jamal Chourak, Management Controller. At the same time, they must be flexible enough to allow us to integrate the three to four new products we release each year ".

The company's tools, developed internally as needs arose, gradually became a pile of functions without coherence. As a result, they slowed down activities and were sometimes even a source of error. " We were spending far too much time trying to figure out what the software did. The departure of someone who had knowledge of the software tools often left us in the lurchcontinues Jamal Chourak. Integrating a new product into the system sometimes took us months. We needed clarity, data reliability, consistent processes and above all responsiveness ".

" We are more efficient at all levels. For example, we have saved 2 to 3 days on invoicing, simply by making the information more available and more accessible ".
Jamal Chourak, Controller

The solution: Microsoft Dynamics NAV and Dynamics CRM
Oberthur Cash Protection therefore launched a call for tenders for a solution covering production and purchasing monitoring, stock management, sales and customer service administration and commercial management. The company worked with several integrators on different solutions on the market before selecting Dynamics NAV and Dynamics CRM, implemented by partner Jalix Services, an ERP and CRM specialist.

Accustomed to Microsoft environments (office automation and servers), Oberthur Cash Protection has favoured consistency, but not only, as Yann Marques, the company's IT Manager, explains: " Of course, the excellent ergonomics and integration with our existing system played a role in our choice, but Dynamics CRM was also the most effective solution for monitoring the installed base of equipment, particularly in terms of managing the lifecycle of the material ".

The implementation took about ten months, during which time Oberthur Cash Protection worked as much on its organisation as on the actual implementation. " We took advantage of the project to structure ourselves and modernise the company's operations by exploiting the expertise present in Microsoft's solutions "says Yann Marques. Four of the ten months were devoted to workshops with key users to clearly identify the expectations of each department.

In order to optimise the reliability of its processes and data, the company has chosen an architecture based on a single database. Potentially bidirectional, the connector between Dynamics NAV and Dynamics CRM only works in one direction at Oberthur Cash Protection for reasons clearly identified by the CIO: " we wanted to avoid the trap of duplicating the same customer in both environments and thus finding ourselves once again faced with problems of inconsistency. This is why the CRM is subject to the ERP, any creation in the latter automatically giving rise to an update in the CRM system ".

Benefits: better management of the activity, organisational gains
The project, which was completed a few months ago, has satisfied all Oberthur Cash Protection employees, especially the mobile technicians, who now have access to the information they need in the field and can update their fleet monitoring by connecting to the system remotely. " Previously, they had to send paper reports by mailsays Jamal Chourak. This means that we are now much more responsive, with technicians and customer service working hand in hand. We are also more efficient at all levels. For example, we have saved 2 to 3 days on invoicing, simply because today the information is available and easily accessible ".

Oberthur Cash Protection also no longer wastes time tracking down opaque movements to try to understand their nature. The company has also gained in flexibility: its new products are integrated into the system in real time, with no need to change the existing system. " In short, the IT tool has regained its place as a support tool, enabling us to industrialise our management to achieve better steering of the company "concludes Jamal Chourak

Management controller

Issue

• Replace the existing in-house management system with a market ERP and CRM system, including a review of existing processes to modernise them
• Having a sufficiently flexible system, capable of adapting to the pace of change in society
• Make data more reliable with clear processes and gain visibility on steering.

Benefits

• Harmonisation of processes
• Time savings on invoicing
• Uniqueness and centralisation of information
• Optimisation of the monitoring of the installed base of equipment
• Scalability of the solution

L’article Oberthur Cash Protection adopte Microsoft Dynamics NAV et CRM est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.

Issue

As a subsidiary of the Swedish holding company, Dometic France has its own information system, which currently comprises 60 workstations, 8 physical servers and 3 virtual servers. Since 2004, until the end of 2009, Dometic used an external consultant to manage its information system three days a week, but the company has gradually grown from 20 to 50 users.

During 2009, Dometic's outsourcing needs evolved and the external consultant did not have the structure and service offering required to manage Dometic's IT and support the company's development. At the end of 2009, Dometic launched a consultation with several companies including Jalix. On the basis of the information provided, each of the companies consulted was asked to present a first level master plan for the short, medium and long term and to present the technical and methodological approach and the areas of progress envisaged.

Solution / Implementation

Since June 2009 and within the framework of a renewable 3-year contract, Jalix has been in charge of the complete outsourcing of Dometic France's information system. This contract was defined according to the possible evolution of the number of users and Jalix has formalised its strong commitment by defining a service level agreement (SLA) for the defined scope. Compliance with this commitment is monitored quarterly through a number of indicators and a steering committee with Dometic management.

The elements of this scope include: office automation (fixed and mobile workstations, printers, tools) - management of hardware purchases and licences (hard and soft) - data backup - messaging - telephony - security - databases - servers - workstations - network infrastructure and mobility (iPhone management), as well as the management of business applications (CRM & ERP) from the publisher Microsoft, of which Jalix is a Silver partner.

For each of these elements of the outsourcing perimeter, Jalix studies Dometic's needs before submitting its recommendations and then deploying the selected solutions, always having obtained Dometic's prior approval. A monthly meeting and a quarterly steering committee are used to monitor the progress of the projects.

Advantages and benefits

In terms of data backup, Jalix ensures daily, weekly and monthly backups on magnetic tapes and has defined a more global Business Continuity Plan (BCP).

For telephony, Jalix chose to upgrade Dometic's existing Alcatel PABX solution to an ISI-COM call centre solution in order to avoid losing calls and to obtain statistics on peak activity by department. Finally, a digital fax solution was implemented.

In 2011, Jalix also reviewed all of Dometic's workstations by selecting an HP offer and standardised the printer fleet in order to optimise consumables. This industrialisation and standardisation of the workstation management processes has made it possible to reduce maintenance costs while offering a better service (fewer breakdowns) and guaranteeing great flexibility (a fully configured PC can be replaced in just a few hours).

For all of these actions, Jalix works closely with the IT department of the Dometic Group, based in Sweden, and the teams meet at least twice a year.

During these meetings, the projects included in the outsourcing contract are discussed, as well as additional projects, which are implemented according to the available budget.

In the course of 2011, the integrator and consultant Jalix implemented the dematerialisation of Dometic's invoices with the Medius software.

This is also how Jalix has developed an interface with the Microsoft Dynamics AX2009 ERP to allow Dometic teams to automatically access
references and product information in the CRM database.

In 2011, Dometic also turned its attention to the health sector with the development of a range specifically dedicated to the medical sector. Jalix is now in charge of the support and deployment of software solutions that allow the control and monitoring of Dometic's medical equipment (centralisation of temperature sensors for example). Dometic's end customers in the healthcare sector now have a customer service department managed by Jalix.

During 2012, several projects should see the light of day: the development of a "second choice" website for managing product returns from customers. Jalix is also working on the launch of two web portals: one for warranty claims for approved workshops, the other for B-to-B resellers for stock management, order tracking and customer account management.

Jalix, Dometic's long-standing partner for the deployment of the company's ERP and CRM tools, will also be responsible for the migration to Microsoft Dynamics CRM 2011.

L’article Dometic France maîtrise ses coûts grâce à l’infogérance de son système d’information par Jalix est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.