{"id":114023,"date":"2024-03-13T07:54:01","date_gmt":"2024-03-13T06:54:01","guid":{"rendered":"https:\/\/jalix.fr\/?page_id=114023"},"modified":"2024-03-13T08:07:02","modified_gmt":"2024-03-13T07:07:02","slug":"microsoft-dynamics-365-crm","status":"publish","type":"page","link":"https:\/\/jalix.fr\/en\/it-services\/microsoft-dynamics-365-crm\/","title":{"rendered":"Microsoft Dynamics 365 CRM"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-483103-bg row-container with-parallax\" id=\"row-unique-0\"><div class=\"row-background background-element\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"background-inner\" style=\"background-image: url(https:\/\/jalix.fr\/wp-content\/uploads\/2022\/08\/CRM.jpg);background-repeat: no-repeat;background-position: center bottom;background-size: cover;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"block-bg-overlay style-color-105898-bg\" style=\"opacity: 0.35;\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div><div class=\"row limit-width row-parent\" data-height-ratio=\"75\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_center column_parent col-lg-12 half-internal-gutter\"><div class=\"uncol style-spec style-dark\"  ><div class=\"uncoltable\"><div class=\"uncell\" ><div class=\"uncont no-block-padding col-custom-width\" style=\" max-width:996px;\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h1 class=\"fontsize-160000 fontspace-135905 text-uppercase\" ><span>Microsoft Dynamics 365 CRM<\/span><\/h1><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"font-339240 fontsize-338686\" ><span>Maximise your potential with Microsoft Dynamics 365 CRM<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-0\" data-row=\"script-row-unique-0\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-0\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-xsdn-bg row-container\" id=\"row-unique-1\"><div class=\"row unequal col-double-gutter quad-top-padding triple-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 col-md-50 half-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h5 class=\"font-613363 fontsize-160000 fontspace-135905 text-accent-color text-uppercase\" ><span>Microsoft Dynamics 365 CRM<\/span><\/h5><\/div><div class=\"clear\"><\/div><\/div><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h3 class=\"font-339240 fontsize-155944\" ><span>The CRM solution that adapts to your needs and integrates fully with your office tools.<\/span><\/h3><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode-wrapper uncode-list\" >\n<ul class=\"icons text-lead\">\n<li><i class=\"fa fa-check2 text-accent-color\"><\/i>Effective communication and mastery of customer knowledge.<\/li>\n<li><i class=\"fa fa-check2 text-accent-color\"><\/i>Prioritised sales activities and shortened sales cycles.<\/li>\n<li><i class=\"fa fa-check2 text-accent-color\"><\/i>Improved customer experience within seamless journeys.<\/li>\n<li><i class=\"fa fa-check2 text-accent-color\"><\/i>Additional services to personalise the digital approach.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-top pos-center align_left column_parent col-lg-6 half-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p><strong>Microsoft Dynamics 365 CRM<\/strong> is much more than just a customer relationship management platform. It's an integrated solution that enables companies to effectively manage their customer interactions, boost team productivity and make strategic decisions based on accurate data.<\/p>\n<p>In its essence, <strong>Microsoft Dynamics 365 CRM<\/strong> offers a 360-degree view of your customers, enabling greater personalisation, intelligent automation and informed decision-making.<\/p>\n<p>We recommend that you call on the services of an IT professional such as <strong>JALIX<\/strong> to deploy and manage this operation successfully.<\/p>\n<p>With our in-depth expertise in Microsoft solutions and our commitment to ensuring successful transformations, <strong>JALIX<\/strong> can support you at every stage of the implementation of Microsoft Dynamics 365 CRM, ensuring a smooth transition and optimum use of the platform.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-1\" data-row=\"script-row-unique-1\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-1\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-lxmt-bg row-container\" id=\"row-unique-2\"><div class=\"row unequal col-double-gutter quad-top-padding quad-bottom-padding quad-h-padding full-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible left-t-right\"  data-speed=\"1000\"><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-single-media  text-left\" data-cursor=\"icon-accent\"><div class=\"single-wrapper\" style=\"max-width: 100%;\"><div class=\"tmb tmb-light  img-round img-round-xs tmb-img-ratio tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper img-round img-round-xs\"><div class=\"dummy\" style=\"padding-top: 75%;\"><\/div><img decoding=\"async\" class=\"wp-image-114025\" src=\"https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/beautiful-female-office-worker-carrying-out-administrative-work-company-uai-1777x1333.jpg\" width=\"1777\" height=\"1333\" alt=\"\" srcset=\"https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/beautiful-female-office-worker-carrying-out-administrative-work-company-uai-1777x1333.jpg 1777w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/beautiful-female-office-worker-carrying-out-administrative-work-company-uai-720x540.jpg 720w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/beautiful-female-office-worker-carrying-out-administrative-work-company-uai-1032x774.jpg 1032w\" sizes=\"(max-width: 1777px) 100vw, 1777px\" \/><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-left align_left column_parent col-lg-6 half-internal-gutter z_index_2\"><div class=\"uncol style-light font-613363 animate_when_almost_visible alpha-anim\"  data-delay=\"200\" data-speed=\"1000\"><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" style=\" max-width:624px;\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h2\" ><span>\"What is Microsoft Dynamics 365 CRM?<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p><strong>Microsoft Dynamics 365 CRM<\/strong> is a cloud-based customer relationship management suite offering a comprehensive range of functionalities to meet the diverse needs of businesses.<\/p>\n<p>It enables customer data to be centralised and organised, interactions to be tracked, business opportunities to be managed and exceptional customer service to be delivered.<\/p>\n<p>Thanks to its flexibility and extensibility, Microsoft Dynamics 365 CRM can be adapted to different sectors and company sizes, offering a tailor-made solution for every organisation.<\/p>\n<\/div><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h2\" ><span>The importance of Microsoft Dynamics 365 CRM for a company :<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><p>These days, the ability to understand, anticipate and respond to customer needs is crucial to a company's success.<\/p>\n<p><strong>Microsoft Dynamics 365 CRM<\/strong> enables companies to centralise all customer information, track interactions across different channels and provide a personalised, responsive service.<\/p>\n<p>By integrating sales, marketing and customer service processes, <strong>Microsoft Dynamics 365 CRM<\/strong> promotes effective collaboration within the company, improving operational efficiency and customer satisfaction.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-2\" data-row=\"script-row-unique-2\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-2\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row has-bg need-focus style-color-lxmt-bg row-container\" id=\"row-unique-3\"><div class=\"row unequal col-double-gutter quad-top-padding quad-bottom-padding quad-h-padding full-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-right align_left column_parent col-lg-6 half-internal-gutter z_index_2\"><div class=\"uncol style-light font-613363 animate_when_almost_visible alpha-anim\"  data-delay=\"200\" data-speed=\"1000\"><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" style=\" max-width:624px;\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"h2\" ><span>The benefits of \"Microsoft Dynamics 365 CRM\" in 5 points:<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"empty-space empty-single\" ><span class=\"empty-space-inner\"><\/span><\/div>\n<div class=\"uncode_text_column\" ><\/p>\n<ul>\n<li><strong>Data centralisation:<\/strong> With Microsoft Dynamics 365 CRM, all customer information is centralised in a single platform, providing a complete and unified view of every interaction and transaction.<\/li>\n<li><strong>Process automation:<\/strong> The platform enables repetitive, manual tasks to be automated, freeing up time to concentrate on higher added-value activities.<\/li>\n<li><strong>Personalised interactions:<\/strong> With advanced segmentation and personalisation capabilities, Microsoft Dynamics 365 CRM delivers highly personalised customer experiences, increasing engagement and loyalty.<\/li>\n<li><strong>Predictive analysis:<\/strong> Using artificial intelligence and predictive analytics, Microsoft Dynamics 365 CRM helps businesses anticipate customer needs, identify sales opportunities and make informed decisions.<\/li>\n<li><strong>Mobility and accessibility:<\/strong> With mobile applications and cross-platform compatibility, Microsoft Dynamics 365 CRM offers increased accessibility, enabling teams to stay connected and productive wherever they are.<\/li>\n<\/ul>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light animate_when_almost_visible left-t-right\"  data-speed=\"1000\"><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-single-media  text-left\" data-cursor=\"icon-accent\"><div class=\"single-wrapper\" style=\"max-width: 100%;\"><div class=\"tmb tmb-light  img-round img-round-xs tmb-img-ratio tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper img-round img-round-xs\"><div class=\"dummy\" style=\"padding-top: 75%;\"><\/div><img decoding=\"async\" class=\"wp-image-114029\" src=\"https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/two-businessmen-communicating-while-using-computer-office-focus-is-young-happy-businessman-uai-1777x1333.jpg\" width=\"1777\" height=\"1333\" alt=\"\" srcset=\"https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/two-businessmen-communicating-while-using-computer-office-focus-is-young-happy-businessman-uai-1777x1333.jpg 1777w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/two-businessmen-communicating-while-using-computer-office-focus-is-young-happy-businessman-uai-720x540.jpg 720w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/two-businessmen-communicating-while-using-computer-office-focus-is-young-happy-businessman-uai-1032x774.jpg 1032w\" sizes=\"(max-width: 1777px) 100vw, 1777px\" \/><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-3\" data-row=\"script-row-unique-3\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-3\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row inverted-device-order has-bg need-focus style-color-xsdn-bg row-container\" id=\"row-unique-4\"><div class=\"row unequal col-double-gutter quad-top-padding quad-bottom-padding quad-h-padding full-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-middle pos-center align_left column_parent col-lg-6 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" ><div class=\"uncode-single-media  text-left\"><div class=\"single-wrapper\" style=\"max-width: 100%;\"><div class=\"tmb tmb-light  tmb-media-first tmb-media-last tmb-content-overlay tmb-no-bg\"><div class=\"t-inside\"><div class=\"t-entry-visual\"><div class=\"t-entry-visual-tc\"><div class=\"uncode-single-media-wrapper\"><img decoding=\"async\" class=\"wp-image-114031\" src=\"https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1.jpg\" width=\"2000\" height=\"1333\" alt=\"\" srcset=\"https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1.jpg 2000w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1-300x200.jpg 300w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1-1024x682.jpg 1024w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1-768x512.jpg 768w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1-1536x1024.jpg 1536w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1-18x12.jpg 18w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1-350x233.jpg 350w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1-uai-720x480.jpg 720w, https:\/\/jalix.fr\/wp-content\/uploads\/2024\/03\/happy-business-team-communicating-meeting-office-1-uai-1032x688.jpg 1032w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column pos-middle pos-left align_left column_parent col-lg-6 half-internal-gutter z_index_2\"><div class=\"uncol style-light font-613363 animate_when_almost_visible alpha-anim\"  data-delay=\"200\" data-speed=\"1000\"><div class=\"uncoltable\"><div class=\"uncell no-block-padding\" ><div class=\"uncont\" style=\" max-width:624px;\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h2 class=\"font-339240 fontsize-155944\" ><span>Integration<\/span><\/h2><\/div><div class=\"clear\"><\/div><\/div><div class=\"uncode_text_column\" ><p>The integration of <strong>Microsoft Dynamics 365 CRM<\/strong> in your company's environment is a strategic process aimed at transforming the way your company interacts with its customers, manages its data and makes decisions.<\/p>\n<p>When integrating, it is essential to understand the specific needs of your business and the objectives you wish to achieve with the CRM implementation. An in-depth analysis of your business processes, workflows and existing systems will identify areas where you need to <strong>Microsoft Dynamics 365 CRM<\/strong> can add the most value.<\/p>\n<p>The next step is to carefully plan the implementation of the <strong>Microsoft Dynamics 365 CRM<\/strong>. This includes designing an architecture tailored to your existing IT environment, configuring and customising the solution to meet the specific needs of your business, and migrating the relevant data from your existing systems to <strong>Microsoft Dynamics 365 CRM<\/strong>.<\/p>\n<p>During this phase, it is crucial to ensure that the integration of <strong>Microsoft Dynamics 365 CRM<\/strong> is aligned with your company's business processes and that it is accepted and adopted by your employees.<\/p>\n<p>Once<strong> Microsoft Dynamics 365 CRM<\/strong> is fully integrated into your working environment, it is important to put in place monitoring and evaluation measures to assess the impact of the solution on your business operations. This includes monitoring performance, collecting data on how users use the solution, and carrying out regular evaluations to identify areas for improvement and maximise the effectiveness of the solution. <strong>Microsoft Dynamics 365 CRM<\/strong>.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-4\" data-row=\"script-row-unique-4\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-4\"));<\/script><\/div><\/div><\/div><div data-parent=\"true\" class=\"vc_row row-container\" id=\"row-unique-5\"><div class=\"row quad-top-padding quad-bottom-padding single-h-padding limit-width row-parent\"><div class=\"wpb_row row-inner\"><div class=\"wpb_column pos-top pos-center align_center column_parent col-lg-12 single-internal-gutter\"><div class=\"uncol style-light\"  ><div class=\"uncoltable\"><div class=\"uncell\" ><div class=\"uncont no-block-padding col-custom-width\" style=\" max-width:900px;\" ><div class=\"vc_custom_heading_wrap\"><div class=\"heading-text el-text\" ><h3 class=\"fontsize-155944\" ><span>By combining Microsoft Dynamics 365 CRM with our JALIX experts, you are investing in the future of your business<\/span><\/h3><\/div><div class=\"clear\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><script id=\"script-row-unique-5\" data-row=\"script-row-unique-5\" type=\"text\/javascript\" class=\"vc_controls\">UNCODE.initRow(document.getElementById(\"row-unique-5\"));<\/script><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Microsoft Dynamics 365 CRMaximise your potential with Microsoft Dynamics 365 CRM Microsoft Dynamics 365 CRThe CRM solution that adapts to your [...]","protected":false},"author":5,"featured_media":114031,"parent":111835,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-114023","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Microsoft Dynamics 365 CRM &#187; Jalix SI PME Ile de France, Hauts de France, Rh\u00f4ne-Alpes<\/title>\n<meta name=\"description\" content=\"MICROSOFT DYNAMICS 365 CRM: La solution CRM qui s\u2019adapte \u00e0 vos besoins et s\u2018int\u00e8gre pleinement avec vos outils bureautiques.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jalix.fr\/en\/it-services\/microsoft-dynamics-365-crm\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta 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