IONOS website privacy policy

It is important that we inform you what personal data is collected when you use our website and our products, how it is processed and what rights you have in this respect. In the following data protection information, we summarise this information for you.

1. Information on the collection of personal data

Responsible according to Art. 4 par. 7 of the EU General Data Protection Regulation (GDPR) is :

7, place de la Gare - BP 70109

Questions regarding data protection can be addressed to our data protection officer:

Data Protection Department
7, place de la Gare - BP 70109

or by e-mail to

2. Your rights as a data subject

Right to information (Art. 15(1) GDPR)

You have the right to be informed by our data protection department of the categories of data stored, the purpose of the processing, the recipients, the expected storage period and your right to information. If your personal data is not collected directly from you, you have the right to be informed about the origin of the data.

Right of rectification (Art. 16 GDPR)

You have the right to request rectification and/or completion of your data if the personal data processed about you is inaccurate or incomplete.

Right to erasure (Art. 17 GDPR)

You have the right to ask us to delete your personal data. The data will be deleted immediately if you so wish. In some cases, however, your data cannot be deleted. This is the case if they are still required for an active contract. Furthermore, data cannot be deleted if legal retention periods or conflicting interests prevent this. In this case, however, the processing of your data for other purposes can be restricted.

Right to restrict processing (Art. 18 GDPR)

You may contact us regarding a restriction on processing, where any of the following apply:

  • You have challenged the accuracy of the data and wish us to stop using it for the period of time required for final verification.
  • The processing is unlawful, but you do not want erasure, you prefer limitation of processing instead.
  • We no longer need this data and would delete it, however, it is still necessary to assert, exercise or defend legal rights.
  • You have objected to the processing of the data, however this is still being checked.

In the event of a restriction, we will ensure that the personal data can no longer be processed or altered. If the restriction of processing has been obtained in accordance with the above conditions, you will be informed by the controller before the restriction is lifted.

Right to data portability (Art. 20 GDPR)

You have the right to obtain the personal data you have provided to us in a structured, commonly used and machine-readable format and, if necessary, to transmit it to third parties.

The right to data portability does not apply to the processing of personal data necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right to object (Art. 21 GDPR)

You have the right to object at any time to the processing of your personal data by us on the basis of a "legitimate interest" (Art. 6(1)(f) GDPR); this also applies to profiling based on these provisions.

We will then no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims.

You may object to the processing of data for direct marketing purposes at any time without having to state the reasons. If you object to the processing for direct marketing purposes, your personal data will no longer be processed for these purposes.

To exercise your right to object, you must notify us, as the data controller, of your objection. In some cases, you can do this directly online (e.g. for cookies) or via your IONOS customer interface (e.g. with regard to advertising contacts). You can also notify your data protection requirements (e.g. your objection) directly via by contacting the person responsible.

Right to revocation (art. 7, par. 3 GDPR)

You have the right to withdraw any consent you have already given (for example, to be contacted for advertising purposes) with effect for the future.

Please send us your revocation via

If you are already a customer, you can also make your own revocation in the control panel via your customer interface.

You can revoke your consent to the processing of data by cookies at any time here.

If you wish to exercise any of your rights above, please write to us at  and we will process your request as soon as possible.

Right to lodge a complaint with a supervisory authority (Art. 77 GDPR)

You also have the right at any time to lodge a complaint with a competent data protection supervisory authority.

Questions about data protection in relation to our products and our website

Commission Nationale de l'Informatique et des Libertés (CNIL)
3 Place de Fontenoy
75007 Paris



3. Visit our website

When you visit our website, we also collect personal data. This includes data that we collect when you order something from us, but also data that is collected when you visit our websites or our social network profiles. The details are explained below.


We use cookies to design our websites in the best possible way for you, to improve our products, and to provide you with interest-based advertising in collaboration with third-party providers.

You can find more detailed information on cookies on our page dedicated to cookies. You will also find information on how you can change yourcookie settings.

              Social networks

In order to optimally design our company's presence, we maintain company pages in various social networks. We would like to inform interested parties about our services and communicate with you via these channels.

These channels are used for the following purposes:

  • Provision of information about our company and products
  • Statistical evaluations for management analysis and development of services and products, as well as for the improvement of management processes
  • Communication with clients and interested parties

Legal basis

The legal basis for the processing of your personal data is our legitimate interest in communicating with our interested parties and customers, as well as in analysing and developing our services and products and improving our business processes (Art. 6 para. 1 point f) GDPR). Direct contact with our customers also takes place via our social network support, with processing based on our contractual relationship or pre-contractual measures with interested parties (Art. 6 para. 1 point b) of the GDPR).

More information on social networking platforms:

Facebook and Instagram: Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland

We are jointly responsible with Facebook for the processing of Insight data on our Facebook page. The corresponding agreement according to Art. 26 GDPR can be found here: For more information on Page Insights, please visit

The general use of Facebook is your own responsibility. You can find information about Facebook data protection directly on our Facebook page.

You can change and opt-out of personalized advertising by Facebook at any time in your Facebook settings.

Twitter : Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

For more information on the data collected by Twitter, the purposes and all other information relating to data protection, please consult Twitter's privacy policy (

An opt-out option can be found at

YouTube : Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

For more information on data protection and the personal data collected during the integration with Google/YouTube, please see the following privacy policy

Opting out is also possible:

LinkedIn LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
We also maintain a company profile on the LinkedIn networking platform.

If you are a member, LinkedIn may attribute the content and features called up in our profile to your user profile. For more information, please see LinkedIn Ireland's data protection information at

In the event that IONOS Ltd. transfers data to third countries, appropriate safeguards for the transfer of data are agreed with the processors or controllers in accordance with the requirements of Chapter V of the GDPR, or adequacy decisions of the European Commission will be used.

Links to social networks

Links to social networking platforms are integrated in such a way that no data is transferred directly to the social network operator. The integration on our web pages is done through direct links. A data transfer only takes place once you have clicked on the link.

Video content

YouTube and Vimeo

We include videos on our website. The content of these videos is stored directly on the platforms and integrated into our site. If you access such a video, the IP address, technical information such as browser, operating system and basic device information, as well as the website you visited are communicated. In addition, we have integrated YouTube videos in a data protection compliant manner in the "extended data protection mode".

Personal data is only transferred once you have called up a video. Only then is a connection to the YouTube and Vimeo server established and a corresponding cookie is used to save your settings. By calling up the videos, you leave our space and access the external platforms of YouTube and Vimeo, which are beyond our control.

Before accessing a video, you will be informed again. If you have an account with the video service provider, they may be able to identify you. You can avoid this by logging out of your account before starting a video.

Legal basis

The legal basis for the activation of these videos is your consent in accordance with Art. 6 (1) (a) of the GDPR which is linked to your consent to the use of a cookie (cookie page).

Provider of the YouTube platform
Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. You can find more information about Google/YouTube's data protection at: A general opt-out of advertising is possible here:

Vimeo platform provider
Vimeo, LLC, 555 West 18th Street, New York, NY 10011, USA. More information about Vimeo's data protection practices can be found at