Never before have companies launched so many projects to strengthen their processes through new digital tools. The information system is becoming a nerve centre within organisations, and as applications multiply, the pressure naturally increases.

How to maintain a global technological coherence? How to manage service contracts with a multitude of different editors? How can sensitive data be effectively secured at a time when the threat of cyber attacks is becoming a reality, including within SMEs? These are the issues that organisations must address when building their information systems. And all of this at a time when users are demanding flexibility and agility, which is also legitimate in view of the challenges faced by the business departments at the same time. This is what an IS Performance approach must address.

At JALIX, we offer our customers concrete solutions to simplify their decision-making and focus on their core business. Managing an information system requires specific skills and resources that can be difficult to manage in the long term, especially without sacrificing agility or responsiveness. Our infrastructure and outsourcing offers are a lever of optimisation for companies of all sizes.

Discover our range of "IS Performance" services now

L’article JALIX Services – Performance SI est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.

Issue

Following the retirement of the director of information systems with whom L'Atelier des Chefs worked until 2011, François Bergerault, who wished to continue outsourcing his IS, launched a call for tenders for the management and maintenance of his IS before the summer of 2011. With this new partner, L'Atelier des Chefs also wanted to benefit from visibility on the various projects to be implemented, in addition to daily support and user assistance. In addition to its needs in terms of management, L'Atelier des Chefs, which saw its activity grow in 2011, wanted to have budget monitoring and forecasting. Through this consultation, L'Atelier des Chefs wanted to keep a single contact for the IT part.

Solution / Implementation

Since September 2011, Jalix has taken over the management of the information system of the Atelier des Chefs by taking care of the maintenance of the 100 PCs and the 2 servers in order to ensure the proper functioning of the information system, to solve any problems and to manage the user support. A set of tools and applications make up the Atelier des Chefs' information system, with mainly: a Cegid ERP, directly managed by the editor, a website hosted by NBS (including a booking tool and a back office) and linked to the ERP, which allows the Atelier des Chefs to do CRM. For its activity dedicated to companies and professionals, L'Atelier des Chefs also has a document management software.

Advantages and benefits

Jalix was consulted for the choice of the host and participated in the organisation of an audit for the "web development" part, which is now provided by the company SOON. Jalix intervenes on the flows between the various bricks, only in the capacity of "council". Jalix manages the network architecture with the developer of the Atelier des Chefs, in terms of security and backup. Jalix also accompanies the Atelier des Chefs on important projects with the drafting of specifications and a set of recommendations. Currently, a project is under consideration: the migration of the messaging system to the Cloud.

L’article L’Atelier des Chefs externalise la gestion de son système d’information avec Jalix est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.

Issue

As a subsidiary of the Swedish holding company, Dometic France has its own information system, which currently comprises 60 workstations, 8 physical servers and 3 virtual servers. Since 2004, until the end of 2009, Dometic used an external consultant to manage its information system three days a week, but the company has gradually grown from 20 to 50 users.

During 2009, Dometic's outsourcing needs evolved and the external consultant did not have the structure and service offering required to manage Dometic's IT and support the company's development. At the end of 2009, Dometic launched a consultation with several companies including Jalix. On the basis of the information provided, each of the companies consulted was asked to present a first level master plan for the short, medium and long term and to present the technical and methodological approach and the areas of progress envisaged.

Solution / Implementation

Since June 2009 and within the framework of a renewable 3-year contract, Jalix has been in charge of the complete outsourcing of Dometic France's information system. This contract was defined according to the possible evolution of the number of users and Jalix has formalised its strong commitment by defining a service level agreement (SLA) for the defined scope. Compliance with this commitment is monitored quarterly through a number of indicators and a steering committee with Dometic management.

The elements of this scope include: office automation (fixed and mobile workstations, printers, tools) - management of hardware purchases and licences (hard and soft) - data backup - messaging - telephony - security - databases - servers - workstations - network infrastructure and mobility (iPhone management), as well as the management of business applications (CRM & ERP) from the publisher Microsoft, of which Jalix is a Silver partner.

For each of these elements of the outsourcing perimeter, Jalix studies Dometic's needs before submitting its recommendations and then deploying the selected solutions, always having obtained Dometic's prior approval. A monthly meeting and a quarterly steering committee are used to monitor the progress of the projects.

Advantages and benefits

In terms of data backup, Jalix ensures daily, weekly and monthly backups on magnetic tapes and has defined a more global Business Continuity Plan (BCP).

For telephony, Jalix chose to upgrade Dometic's existing Alcatel PABX solution to an ISI-COM call centre solution in order to avoid losing calls and to obtain statistics on peak activity by department. Finally, a digital fax solution was implemented.

In 2011, Jalix also reviewed all of Dometic's workstations by selecting an HP offer and standardised the printer fleet in order to optimise consumables. This industrialisation and standardisation of the workstation management processes has made it possible to reduce maintenance costs while offering a better service (fewer breakdowns) and guaranteeing great flexibility (a fully configured PC can be replaced in just a few hours).

For all of these actions, Jalix works closely with the IT department of the Dometic Group, based in Sweden, and the teams meet at least twice a year.

During these meetings, the projects included in the outsourcing contract are discussed, as well as additional projects, which are implemented according to the available budget.

In the course of 2011, the integrator and consultant Jalix implemented the dematerialisation of Dometic's invoices with the Medius software.

This is also how Jalix has developed an interface with the Microsoft Dynamics AX2009 ERP to allow Dometic teams to automatically access
references and product information in the CRM database.

In 2011, Dometic also turned its attention to the health sector with the development of a range specifically dedicated to the medical sector. Jalix is now in charge of the support and deployment of software solutions that allow the control and monitoring of Dometic's medical equipment (centralisation of temperature sensors for example). Dometic's end customers in the healthcare sector now have a customer service department managed by Jalix.

During 2012, several projects should see the light of day: the development of a "second choice" website for managing product returns from customers. Jalix is also working on the launch of two web portals: one for warranty claims for approved workshops, the other for B-to-B resellers for stock management, order tracking and customer account management.

Jalix, Dometic's long-standing partner for the deployment of the company's ERP and CRM tools, will also be responsible for the migration to Microsoft Dynamics CRM 2011.

L’article Dometic France maîtrise ses coûts grâce à l’infogérance de son système d’information par Jalix est apparu en premier sur Jalix SI PME Ile de France, Hauts de France, Rhône-Alpes.