Outsourcing - IT maintenance
Outsourcing, a strategic lever
Managed services simply means outsourcing problems to a professional technical support service that is tailored to solving them.
Imagine not having to worry about IT problems. Jalix takes care of everything from small day-to-day problems to major technological challenges. We make sure your IT system is running smoothly, allowing you to relax and concentrate on your work without stress.
Managed services Jalix simplifies users' IT lives. It's like having an ally who takes care of all the technical aspects so you can work in a relaxed way, knowing your system is in safe hands.
What's more, our Jalix support team is based in France, near Paris, in Compiègne to be precise.
- A optimised cost management and adapted to your growth
- A greater security to prevent the risk of intrusion
- A liberated ecosystem infrastructure constraints
- An expert and responsive service, oriented towards your users
5 key points about outsourcing :
- Focus on core business: Managed services allow companies to focus on their core business by delegating the management of their IT systems to specialist suppliers. This allows companies to focus more on their business expertise without worrying about complex IT-related tasks.
- Cost reduction : Outsourcing often offers significant savings compared with maintaining an in-house team of IT specialists. Companies can outsource services such as security and technical support, reducing the cost of hiring, training and managing staff.
- Access to specialist expertise : Jalix employs highly qualified professionals specialising in various areas of IT. By outsourcing, companies gain access to a breadth of expertise that can be difficult to achieve by maintaining a limited in-house team.
- Improved flexibility and scalability : Managed services offer businesses greater flexibility to cope with fluctuations in demand. Services can be adjusted to meet changing business needs, whether in terms of storage capacity, computing power or technical support.
- Proactive safety management : At Jalix we implement advanced security measures to protect our customers' systems and data. This includes constant monitoring, threat detection and the implementation of security patches. Outsourcing IT security management allows businesses to benefit from the expertise of professionals to ensure adequate protection against cyber threats.
A concrete example
Here's how it could be approached:
Issues : An employee of a company, working remotely, is experiencing difficulties accessing the company's resources remotely via the VPN. The employee decides to contact support Jalix so that we can solve his problem.
Below are the "Important Points" and "Advantages" of this example.
Important points to consider :
- Connectivity analysis : The outsourcing team at Jalix must carry out an in-depth analysis of the employee's connectivity. This involves checking the VPN configuration and security settings, and ensuring that all the necessary protocols are in place.
- User Support : Responsive user support is crucial. Jalix offers a dedicated helpdesk to quickly resolve any problems encountered by teleworking users. We carry out a remote troubleshooting session using telephone support. The problem becomes clear after this exchange.
- VPN optimisation : The technical team at Jalix must evaluate the performance of the VPN used by the teleworking user. This may require configuration adjustments, software updates, etc.
- Transparent communication : It is essential to inform the user of the steps taken to resolve the problem. Transparent communication about the situation, the actions underway and the expected timescales will boost the user's confidence.
Benefits for our client :
- Fast recovery : By reacting quickly to the problem, Jalix ensures rapid restoration of connectivity for the user, minimising downtime.
- Continuous optimisation : The outsourcing team at Jalix not only solves the immediate problem, but also looks for ways to continually optimise VPN performance, ensuring an optimal user experience.
- Reducing indirect costs : By outsourcing user management and reducing downtime, our customer is making indirect savings through increased employee productivity.
To conclude our example, by tackling this issue effectively, Jalix is demonstrating its commitment to customer satisfaction and proactively resolving the challenges associated with outsourcing teleworking users.
Permanent adaptation
- Our outsourcing offer provides a contractual commitment adapted to the evolution of your scope. Built on clearly shared work units, it allows you to adjust your supervision and assistance needs upwards or downwards.
- Aware that your data volumes can change rapidly, we can adapt to your needs without any worries. As part of our commitment to being close to you, our teams are also available to visit your sites on an ad hoc basis.
Full customisation
- Our managed services offer a range of options to suit your needs. You can benefit from support that is tailored to your office hours and IT complexity.
- In addition to the supervision and support of your IS, we offer a range of optional services and solutions to strengthen your technological assets, within complete packages ensuring end-to-end deployment: outsourced hosting, collaborative portal, mobile office applications, etc.